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Shipments and returns
U.S. Shipping Options & Costs
Standard Ground U.S. Shipping (4-7 business days)
All U.S. orders will be shipped via UPS or U.S. Postal Service. Most packages arrive within 4-7 business days. (not a guaranteed service)
Exception- Alaska, Hawaii, Puerto Rico, PO Boxes and Military addresses ship VIA USPS Priority mail with Signature Required.
FREE USPS Priority shipping for all US orders over $75.00 and free UPS Ground delivery is also available for orders purchased exceeding $99.00.
(Free Shipping only applies to orders withing the United States).
(The $75.00/$99.00 total is calculated BEFORE any promotion or coupon deductions or taxes)
Express U.S. Shipping (3-4 business days guaranteed)
3-4 business days guaranteed. Signature required.
Excluding weekends. Not available to PO boxes.
$12.95-$31.95 depending on quantity ordered.
International Orders
Shipping costs vary depending on your location. Please please contact our customer service department via email to arrange international delivery. Orders typically take 10-21 business days.
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Please note, Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, lowcostfragrance.com has no control over these charges.
Delivery Time
Delivery times may vary depending upon the items you have ordered. Times may also vary depending upon whether the billing and shipping information you provided is accurate.
Shipping Rate Calculator
Please use our Shipping Calculator to calculate actual cost based upon the amount of products and the destination delivery.
Return Policy
In order to return merchandise, an RMA number must be obtained from our customer service department. An RMA number will be provided and the correct information for returning item. Please email: cservice@lowcostfragrance.com
Unopened merchandise (except Skincare and Hair Care items) may be returned in its original condition, including original packaging and packing slip within 15 days of receipt. A refund will be issued less any shipping charges.
Returns may be subject to a 20% restocking fee if:
Merchandise is returned without an RMA number
Merchandise is returned after 15 days
Merchandise is not returned in its original, manufacturers condition
Shipping costs incurred to return the product to us will not be refunded.
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We do not offer refunds or exchanges on Skincare, Hair Care items due to health reasons.
Information required to process your return. (If this information is not included, we will be unable to process your return.)
• RMA number
• Full name and address
• Phone number
• E-mail address
• Packing slip
• Original Order Confirmation Number
• Your reason for returning the merchandise
All returns must be shipped back to lowcostfragrance.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by lowcostfragrance.com and tracking information cannot be provided, will be the sole responsibility of the shipper.
*Please allow up to 10 business days to process your return or exchange.
Damaged Merchandise
If for some reason your product arrive damaged, please contact our customer service department for an RMA. When we receive the damaged merchandise a refund will be issued and an email
confirmation with the total amount credited will be sent to you.
Undeliverable Packages
If your package is returned to lowcostfragrance.com marked as "refused", "unclaimed", or "undeliverable", lowcostfragrance.com will issue a refund for the merchandise only. The Shipping
charges are nonrefundable.
To Cancel Your Order
Lowcostfragrance.com uses an automated order processing and warehouse system, we are unable to cancel or modify your order once it has been submitted. For any questions or concerns, please contact us at orders@lowcostfragrance.com
Claims
To file a missing order claim, you must notify us within 15 days from the date of your
order if you did not receive it.